Privacy Notice

How the Ottawa Pops Orchestra Protects Your Privacy

The Ottawa Pops Orchestra is dedicated to bringing engaging and accessible performances to our community, and we are equally committed to protecting the personal information you provide when purchasing tickets, subscribing to our newsletters, making a donation, or participating in our events.

Collection, Use, and Disclosure of Personal Information

Collection

The personal information you voluntarily provide to The Ottawa Pops Orchestra is protected under the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect only the personal information necessary for our activities, such as:

Name, address (postal and email), and phone number for ticket purchases, subscriptions, donations, and newsletters.

Payment details to process financial transactions.

Preferences such as language, event interest, and demographic information for marketing and fundraising purposes.

We may also collect information about your browsing activity on our website, which is used to enhance your experience and better serve our patrons.

Use

Your personal information is used to strengthen our relationship with you and to ensure a smooth and personalized experience with The Ottawa Pops Orchestra. This includes:

Processing ticket orders and delivering tickets.

Responding to inquiries or refund requests.

Sending newsletters, event invitations, and subscription updates.

Informing you of changes or updates related to our performances.

Processing donations and issuing tax receipts.

Improving our services through aggregated data analysis.

We may also use your information as required by law or with your consent, and in compliance with Canada’s privacy legislation.

Disclosure

Your personal information will not be shared, sold, or rented to third parties without your consent, except where authorized by law. We may share your information with trusted service providers for ticketing, payment processing, IT support, or marketing assistance, under agreements that ensure they maintain the confidentiality of your data.

We may use cloud-based services to store or process your information, which may be located outside of Canada. When stored outside of Canada, your information may be subject to the local laws of the hosting country.

Internet Usage Information

We collect non-identifying information about your interactions with our website to improve its functionality and ensure we deliver content effectively. This may include:

IP address and network location.

Browser and operating system information.

Pages visited and time spent on our site.

We use cookies to improve your browsing experience and help us understand how visitors interact with our website. You can adjust your browser settings to disable cookies if you prefer, though this may affect your experience on our site.

Google Analytics

We use Google Analytics to collect anonymous data on website usage patterns. This helps us optimize the site’s content and design. You can opt out of Google Analytics tracking by adjusting your browser settings or using the Google Analytics Opt-Out Browser Add-On.

Compliance with Canada’s Anti-Spam Legislation (CASL)

We comply with Canada’s Anti-Spam Legislation (CASL), ensuring that any commercial electronic messages sent by The Ottawa Pops Orchestra are in accordance with its provisions. You can manage your email subscription preferences at any time by using the unsubscribe link provided in our communications or by contacting us directly.

For more information on CASL and your rights regarding electronic communications, please visit the Canadian Radio-television and Telecommunications Commission (CRTC) website.

Your Rights

You have the right to access, correct, or update the personal information we hold about you. You may also unsubscribe from our communications at any time by clicking the appropriate link in our emails or by contacting us.

For any questions or concerns about your privacy or to request changes to your information, please contact us at:

Email: info@ottawapopsorchestra.ca

Phone: 613-416-3456

Mailing Address:

Ottawa Pops Orchestra

896 Gosnell Terrace

Orléans ON, K4A 5C2

If we are unable to address your concerns, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

Contact Information